Excellent Career Growth – Bank Of Punjab Jobs 2025

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Apply now for Bank of Punjab Jobs 2025! The Bank of Punjab (BOP) is hiring Divisional Head Contact Center (SVP/EVP) in Lahore. Check eligibility, job responsibilities, age limit, and application process. Deadline: September 16, 2025.

Introduction

The Bank of Punjab (BOP), one of Pakistan’s fastest-growing banks with over 35 years of excellence, has announced a new career opportunity in banking for 2025. With a strong network of 900+ online branches and ATMs nationwide, BOP continues to expand its services and provide premium financial solutions to its customers.

As part of its progression strategy, BOP is inviting applications from highly skilled, experienced, and performance-driven professionals for the position of Divisional Head Contact Center (SVP/EVP) in Lahore. This role is part of the Information Technology Group and offers a long-term career opportunity in a dynamic and innovative banking environment.

If you are looking for senior-level Bank of Punjab Jobs 2025, here are all the details you need to know about this exciting opportunity.

Position Details – Bank of Punjab Jobs 2025

Position Title: Divisional Head Contact Center
Grade: SVP/EVP
Location: Lahore
Department: Information Technology Group

This senior position offers not just a competitive market-based salary but also an opportunity to lead a high-performing team at one of Pakistan’s top banks.

Job Responsibilities of Divisional Head Contact Center

The selected candidate will be responsible for ensuring smooth operations and excellence in customer services at BOP’s Contact Center. Major job responsibilities include:

Maintaining service levels as per SQ meeting targets.
Ensuring sales team targets and obtaining management approval for sales and incentive models.
Processing financial and non-financial requests of customers via the call center, including escalations.
Meeting internal and service quality scores with accuracy in customer interactions.
Delivering call center projects within deadlines.
Vendor engagement for quick resolution of escalated issues (both internal and external).
Ensuring error-free transactional environments.
Eliminating regulatory penalties.
Budget preparation and cost management within approved limits.
Audit clearance and compliance.
Adding new functionalities at the Contact Center/IVR.
Managing complaints effectively without penalties.
Implementing processes to enhance call center functionality.
Retention and management of staff, including hiring and training.

This role demands leadership, innovation, and the ability to transform customer service operations into a competitive advantage for the bank.

Eligibility Criteria – Bank of Punjab Job 2025

Interested candidates must meet the following requirements to be eligible:

Qualification: Minimum MBA or equivalent degree from an HEC-recognized local or foreign university.
Age Limit: Up to 55 years as of September 16, 2025.
Experience: Minimum 12 years of Banking/Non-Banking experience, out of which at least 8 years must be relevant to the position.

This ensures that only highly experienced and skilled professionals with proven expertise in managing contact centers can apply.

Why Join the Bank of Punjab?

The Bank of Punjab is committed to diversity, inclusion, and equal opportunities for all. Working with BOP offers:

Competitive market-based remuneration.
Long-term career growth with a leading financial institution.
Opportunity to work in a technologically advanced environment.
Inclusive culture that encourages females, transgender persons, minorities, and PWDs (Persons with Disabilities) to apply.
Leadership opportunities in the Information Technology & Customer Experience domain.

Application Process – How to Apply for BOP Jobs 2025?

Candidates meeting the above criteria are encouraged to apply online. Here’s how you can submit your application:

Visit the official career portal of The Bank of Punjab:
👉 Apply Online at Rozee.pk (BOP Career Page)
Sign up or log in with your credentials.
Fill out the online application form carefully and upload the required documents.
Submit before the deadline of September 16, 2025.

⚠️ Note: Only shortlisted candidates will be contacted for interviews. No TA/DA will be admissible.

Important Notes from the Bank of Punjab

The Bank reserves the right to accept or reject any application without assigning a reason.
The position carries market-based competitive remuneration.
Only shortlisted applicants will be called for interviews.
Females, minorities, transgender persons, and PWDs are strongly encouraged to apply.

Deadline to Apply

The last date to apply for this position is:
📅 September 16, 2025

Make sure to submit your application before the deadline to be considered for this senior leadership role at BOP.

Final Thoughts

The Bank of Punjab Jobs 2025 offer a golden opportunity for highly qualified professionals to take up a leadership role in customer service operations. With the growing importance of digital banking and customer experience, this role of Divisional Head Contact Center is both challenging and rewarding.

If you have the expertise, leadership qualities, and passion to transform banking customer service in Pakistan, this is your chance to step forward. Apply now through the official career portal before the deadline.

👉 Apply Online Here – The Bank of Punjab Jobs 2025